Intake & Referral Coordinator
We are currently recruiting an Intake and Referral Coordinator (IRC) to work in our Woburn office. Applicants must be dedicated, reliable, and professional. The person in this position would be responsible for welcoming prospective client families to our agency. The IRC will conduct intake interviews and help prospective families determine their eligibility for services. This will include receiving authorization for services, working with families to gather documentation for the intake, submitting requests, and following up with the client’s insurance or other funding source. The IRC is responsible for verifying insurance eligibility, which may include collecting documentation and confirming eligibility by phone or internet with insurance companies.
The person in this role will be intimately familiar with agency HIPAA policies and protocols. They will ensure that all intake procedures are complete prior to service delivery, including collecting required documentation for intake and follow up on missing items, and they will work closely with the Program Director and Operations team to ensure successful intake and client orientation processes. They will also collaborate with the scheduling team to ensure efficient service provision.
The IRC will follow up on potential client inquiries, and will play an active role in client recruitment, including collaborating on new recruitment goals, working in conjunction with the Manager of Hiring and Training to coordinate client and staff recruitment campaigns, and representing ABACS, LLC at community-related events and health and career fairs. The IRC will conduct informational interviews with prospective client families both by phone and in client homes with an accompanying funding source representative for some funding sources. The position therefore involves some travel within and around the greater Boston area and potentially farther. The IRC may supervise interns as assigned by supervisor or in collaboration with the Manager of Hiring & Training. The IRC must be professional and ensure confidentiality of sensitive client information. They will work closely with prospective and current client families, as well as office staff and senior management.
The IRC must be able to work both independently and as part of a team. Applicants should be detail-oriented and highly self-motivated. They must be able to work in a fast paced environment and display a high level of professionalism. The IRC will also participate in our on-call system, general office management tasks, and special projects. This is a full-time position with a Monday through Friday schedule and occasional weekend requirements. The IRC will work as part of a thriving clinical and business team.
Physical demands and work environment:
The physical nature of this position involves sitting, walking, standing, driving, and climbing stairs. The position will require site visits, and prospective client homes may not be handicap accessible. The IRC position also involves managing files and filing systems and therefore may include bending, pulling, and carrying and lifting 5-15 pounds. The IRC must be able to read and respond to email, to speak by phone, and to drive. This job operates in a professional office environment, and routinely uses standard office equipment. The position takes place indoors and will involve driving to prospective client homes as well as recruitment events. Site visits may involve climbing stairs, walking on slippery surfaces, and working in a variety of home environments. The majority of the work will take place in an office setting.
- Flexibility in setting schedule
- Supportive work environment
- Paid time off and holidays
- Health, dental, life, and short- and long-term disability insurance
- 401k with matching
- Opportunity for growth
Applicants must be authorized to work in the United States.